Established in 1994, Cocheen is a boutique manufacturer of quality contemporary home furnishings.
Q1. What kinds of payment terms are accepted? Following payments are accepted by our group
A:T/T, 30% deposit in advance, 70% balance before the shippment .
B:L/C at sight
Q2. When can the goods be delivered after order is placed?
A: Depends on various products, it can be from 30 days to 50 days,
exact delivery time will be specified in proforma invoice once order
is confirmed and finish the deposit .
Q3. Are items shown on website ready to deliver after order is placed?
A: Most of the items are needed to be made once order is confirmed.
Stock items may be available due to different seasons, please contact
our staff for detail information.
Q4. How is your Quality Control?
– Before the order to be confirmed, we would check the material and
color of leather/fabric by sample which should be strictly the same as
mass production.
– We will be tracing the different phase of production from the beginning.
– Every product quality checked before packing.
– Before delivery clients could send one QC or point the third party to check
the quality if required. We will try our best to help clients when problem
occurred.
Q5. How is your After Sales Service?
– Shipment and sample quality tracking includes lifetime.
– Any small problem happening in our furniture will be solved at the
most prompt time.
– We are able to offer relative technical support. Quick response, all your
inquire will be replied within 24 hours.
Q6. How can I get quotation and make order?
A: Just simply inform our staff item numbers(or link) of the items you are
interested in and we will prepare detail quotation for you. Performa
invoice will be issued once order is confirmed and production will
be started once advance payment is finalized.
Sample:
Sample Time: 20~40 Days
Sample:
Samples: Available for evaluation before.
place order.
Sample
Sample Fee: Negotiate